Refund policy

The short version

If a workflow does not work as described and we cannot fix it for you, you get your money back. Mail zapier@jisaksson.com within 30 days of buying, tell us what happened, and we will either fix it or refund it.

When we refund, no argument

• A file is missing, corrupted, or does not match the product page.
• A guide names a trigger, action or field that no longer exists, and we cannot give you a working replacement.
• The product page states a plan requirement that turns out to be wrong in a way that makes the workflow unusable for you.
• You bought the same thing twice, or bought a template you already own inside a pack.

When we would rather fix it

Apps rename actions and move fields, and a guide can drift out of date. If that is what you have hit, tell us what you see on screen. A correction usually takes a day, it reaches every buyer, and you keep the product. If the fix does not land or does not help, the refund is still there.

Where we will say no

We will not refund because a workflow did not produce a business result — more sales, more leads, fewer no-shows. We cannot control that, and the terms say so plainly. We also will not refund a request that amounts to having read the guides and wanting the money back anyway; these are documents, and the whole product is visible the moment you open them.

Every product page tells you the platform, the plan needed, the step count, the setup time and the exact apps involved before you buy, and there are free templates in the same format so you can see what you are getting. If you are unsure, take a free one first.

How to ask

Mail zapier@jisaksson.com with the email address you paid with, or the checkout reference from your download page. No form. Refunds go back to the original card and take five to ten days to appear, which is the card network’s timing rather than ours.

Your statutory rights

This policy is in addition to whatever the law gives you, and does not replace it. On the 14-day right of withdrawal for digital goods and why checkout asks you to waive it, see the terms.